Ever spent more time explaining your product than getting feedback on it?
As an API Product Manager at Travelport, I faced this challenge with airline exchange APIs that return thousands of lines of JSON. Rather than wait for demo applications to catch up with product changes, I built lightweight, interactive visualizations directly on top of real API responses—first manually, then faster with AI.
What began as a simple experiment made complex workflows easier for customers and internal teams to understand, discuss, and improve.
In this interactive session, I’ll share the before-and-after, the feedback that shaped the experience, and a practical approach to prototyping around user decisions rather than technical details.
We’ll also explore where PMs can move faster with AI—and where human judgment, design, and engineering remain essential.
The goal? Spend less time explaining, more time learning, and get meaningful product feedback faster.
Join us at ProductCamp Atlanta 2026 to vote on this session and dozens of others! The attendees will choose the agenda for the day, and can be part of it!
Session Details
Type of Session: Town Hall
Presented By
Sam Augustine
Ponsamuel “Sam” Augustine is an API product leader with over 15 years of experience transforming complex technology into practical, user-focused solutions across travel, aviation, and telecommunications. At Travelport, he leads product strategy, development, adoption, and commercialization for Exchanges & Refunds APIs, helping travel sellers automate complex airline-servicing journeys.
Passionate about simplifying complexity and accelerating product innovation, Sam pioneered an AI-assisted approach that transforms complex JSON API responses into intuitive, interactive visualizations. What began as a personal experiment evolved into a practical tool for improving product understanding, gathering feedback, and strengthening collaboration across teams. This work earned an internal innovation award and became the subject of his presentation at API World.
Previously, Sam led API-driven initiatives spanning customer profiles, loyalty, payments, and order management at Delta Air Lines and T-Mobile. He holds an MBA from the Indian Institute of Management Bangalore and is a Certified API Product Manager and API Designer through API Academy.
ProductCamp Atlanta is a collaborative, participant-organized professional unconference, focused on Product Management, Marketing and UX topics. What’s great is the variety of sessions that are offered by our attendees. You’ll have the option to select from several different sessions throughout the day. We need you to share your insights in a panel, workshop, or presentation.
