This will be a presentation/workshop where I will deliver a system for creating repeatable feedback through a collaboration with customer support to hear the voice of the customer directly. Workshop activities include ticket grouping techniques, customer channel reviews, action planning, and metric setting for customer support informed product decisions.
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Session Details
Type of Session: Workshop
Presented By
Clayton Hostetter
Clayton Hostetter is a seasoned product leader with a career spanning customer experience, product ownership, and AI-driven innovation. Currently serving as Manager of Customer Experience at Finquery, Clayton bridges the gap between frontline customer support and product strategy, ensuring that the voice of the customer is not just heard but acted upon.
With a background that includes senior product ownership in SaaS, leading cross-functional teams, and driving both customer support operations and product development, Clayton brings a unique perspective on how organizations can close the loop between customer feedback and product decisions. With his MBA with a focus on Technology and Engineering Leadership from the College of William & Mary, he brings a wide perspective with a foundation in communication and business.
Passionate about empowering teams and creating customer-first products, Clayton’s mission is to elevate customer support as the truest voice of the customer — a perspective he’ll share in this workshop with practical strategies, lessons learned, and stories from the field.
ProductCamp Atlanta is a collaborative, participant-organized professional unconference, focused on Product Management, Marketing and UX topics. What’s great is the variety of sessions that are offered by our attendees. You’ll have the option to select from several different sessions throughout the day. We need you to share your insights in a panel, workshop, or presentation. Click here to submit a session, and don’t forget to register to attend!
